FAQ
Shipping
We currently ship exclusively within the United Kingdom. We offer free shipping on all orders.
Order processing time
- Processing Time: Orders are processed within 1-3 business days, Monday to Friday.
- Weekend Orders: Orders placed on weekends are processed the next business day.
Order Cutoff Time:
- Cutoff Time: 22:00 (GMT+01:00) Central European Standard Time (Amsterdam).
Transit times
- Estimated Delivery Time: 5-7 business days, Monday to Friday.
After purchase, you will receive an email with tracking information, including the name of the shipping company and the tracking number. You can track your order via our website by entering the tracking number on our tracking page.
Return & refund
If you wish to cancel your order before it is shipped, please contact our customer service immediately at info@saftsshoes.com. We will process your cancellation request and issue a full refund to your original payment method.
Returns are accepted within 30 days of receiving your order. Items must be unused, undamaged, and returned in the original packaging.
Contact customer support at info@saftsshoes.com to start a return. You will receive return instructions. For exchanges, follow the same return process.
Inspect your order upon delivery. If an item is damaged, contact us immediately with a description and photos. We will arrange a return, replacement, or refund.
OTHER
We accept Apple Pay, Google Pay, American Express, VISA, Mastercard and Shop pay. All transactions are encrypted and secure.
Read More on our Payment Methods page.
No, only one discount code can be applied per order.
We use advanced security measures to protect your personal information. We do not share your data with third parties without your consent.
Read More in our Privacy Policy
We use cookies to enhance website functionality and user experience. You can manage cookie preferences in your browser settings.
Contact information
Company Name: DVT B.V.
Address: Leonardostraat 2, Amsterdam, Noord-Holland, 1077 EV, The Netherlands
E-Mail: info@saftsshoes.com
Phone: +31 6 12782234
Contact Form: https://saftsshoes.com/pages/contact
Business Registration Number: 61928542
VAT number: NL854552911B01
Customer Service: Monday - Friday: 08:00-18:00